Privacy Policy

Who we are

ZebraPay Pvt Ltd operates payment orchestration and merchant onboarding services from Shivajinagar, Pune - 411005. When you create an account or upload KYC documents on this portal, you entrust us with business and personal information that we process to onboard and activate your merchant profile.

Data collected during onboarding

Our onboarding workflow is designed around Indian entity verification. Depending on your business type, we may collect:

• Legal name, trade name, GSTIN, PAN, and registered address
• Director, partner, or proprietor identity details and contact email/phone
• Uploaded documents such as GST certificate, PAN card, MOA, and AOA
• Mobile OTP verification records and correspondence with operations

How we use your data

We use this information to review applications, verify identity, perform document checks, configure payment routing, respond to support requests, and meet regulatory obligations. We do not sell merchant or end-customer personal data.

Sharing with payment partners

To complete onboarding and payment orchestration, limited data may be shared with PSPs, acquirers, and fraud tools under contractual confidentiality. We may also disclose information when required by RBI guidance, law enforcement, or court order.

Retention for compliance

KYC files and related records are retained for the period needed to meet PCI DSS, AML expectations, and Indian regulatory record-keeping duties, then securely deleted or anonymised.

Your choices

You may request access, correction, or restriction of processing by contacting support. Where applicable data-protection laws grant you additional rights, we will respond within the timelines those laws require.